PATA Director of Strategic Intelligence Centre

PATA Director of Strategic Intelligence Centre

 China Traveller

January, 2009

 

In our first Thought Leadership column we interviewed John Koldowski, Director of the Strategic Intelligence Centre of Pacific Asia Travel Association (PATA), to gain his insight of the travel industry affected by the global financial crisis.  

 

Q: Can you provide us with a background of the travel industry up until the financial crisis struck?

A: Over the last 5 years, international travel & tourism has generally been growing in both arrival numbers and revenues earned. The average rate of growth for arrivals has been at around 7% per annum, while revenue growth has averaged at around 13% per annum over the same period. So the last few years in particular have seen relatively strong growth.

 

Q: What about the Asian market?

A: Asia has been a particularly strong performer, in both arrival numbers and revenue. Even though earlier in the year (2008), expectations were for a reduction in the growth of international arrivals, we were still bullish about Asia and were still predicting growth, albeit at a much slower rate.

 

Q: Has the crisis already struck or are we already experiencing its peak?

A: We have experienced growth so far this year (2008), but at a much lower rate than 2007. This is true for nearly all sub-regions within Asia Pacific, the only exception being the Americas, where the trend has been stronger growth over 2007.

 

Q: What about China?

A: The last few months have seen strong contractions in international arrivals, both at the aggregate inbound level and for foreign arrivals. Although China has a blooming domestic market, globalization will not allow any country to go unscathed. So it appears the downward trend will not be reversed in the short term.

 

Q: What does the immediate future hold in store for us?

A: This is what we are currently analyzing. But I would first like to speak of a related matter. In the aviation sector, our lifeline to the travel industry, the trends are all negative. Particularly through the month of September 2008, the Asia Pacific region all but led the global decline. According to the data from IATA, we found a very poor year-to-date result in Revenue Passenger Kilometers and freight movements as well. I just spoke with a friend from the Association of Asia Pacific Airlines, who informed me that in terms of actual passengers carried, June was flat and July saw a contraction in numbers on the Asia Pacific airline fleet. The negative forecasts for airports are therefore understandably somber. Premium traffic growth in particular has been taking a beating. And the forward bookings are looking soft too.

 

Q: We noticed many analysts have adjusted their economic outlook for 2008 and 2009, will there be no growth in the travel sector?

A: While the economic outlook is certainly weaker, there is still growth. It will vary greatly from country to country. But these top-level aggregate numbers are masking a more worrying concern, that of profitability. For example, the price of aviation fuel, while coming down in price, it is still unstable. The operating margin for the world airline fleet is very weak at the moment, and operating losses are expected to continue into 2009 at least. If this holds true, the aviation sector will only see profitability in a year.

 

Q: We are seeing news reports of airlines reducing or eliminating routes with weak demand, what impact will this have?

A: This leads us to another scenario, with reduced capacity, demand will push air ticket prices higher and it will not be as easy to get the booking you want, on the route you want, on the day you want and at the time you want. Air travel will get even harder, at least over the immediate future.

 

Q: Is it all bad news?

A: It is not all bad news. Some operators actually perform very well during a recession. I read an article from Lodging Econometrics recently stating that while there has been a reduction in the number of hotel projects in Asia Pacific between the first and second quarters of this year (2008), total planned room capacity is still on the rise. I am sure a very large proportion of that construction is planned for China.

 

Q: Let’s get back to China and our tourism sector. Will China still be the engine of growth during the recovery period?

A: Yes. Some analysts firmly believe that emerging economies such as China could do very well in a global economic downturn. In the long-run, the world economy always expands and then goes through periods of contraction. But the world will look different, from where new funds will come. Not only in China, but the rest of the world, to the fragmentation of our industry and the emergence of ‘long-tail economics’ into the business world, it is up to us to identify and capture the advantage when and where it appears. Over the medium-term however, we still expect the travel industry, buoyed by the business element, to generate growth. It will just be at much lower levels than we have been used to over the past half decade.

 

Mr. Koldowski is responsible for the collection, analysis and interpretation of travel statistics for PATA.

 

 

Leveraging the ultimate branding trump card, the 2010 FIFA World Cup South Africa

Leveraging the ultimate branding trump card, the 2010 FIFA World Cup South Africa

China Traveller

January, 2009

 

The Republic of South Africa is more than a nation of nearly 50 million people with an area of over 1.2 million km², the nation is a brand, and the task of managing this brand falls on Ms. Tracy Qi, acting country manager for the tourism section of the South African Embassy in Beijing. A local Beijinger, Tracy has been with the Embassy since 2005 and has since become an expert on the South African brand. During a recent interview in her South Africa-themed office in the Embassy, we had the opportunity to learn about this brand and it’s standing in the China outbound tourism market.

 

Q: How would you define China’s outbound travel industry in 2008?

A: China’s outbound travel was marked by many ups and downs in 2008, but in the end, it was a good year that left us and the whole industry optimistic for the future. For South Africa, international arrivals continued to grow, although growth rates were down from around 12% at the beginning of the year to around 6% right now. There are many reasons for this slight decline, the Olympic Games for example, but we expect full recovery – the Chinese market is very resilient.

 

Q: How would you define the Chinese traveler?

A: Travelers from China are quite different from those in other markets. They try to follow their palates, which are as diversified as the many types of cuisine in this country. In other words, they need choices, and lots of them. Travelers from China are also concerned about the quality of services like accommodation, transportation and tour guiding, etcetera. They also have the habit of travelling with lots of cash, which isn’t such a good idea.

 

Q: What effects, if any, has the global economic downturn had on the tourism industry?

A: The turmoil that hit financial markets in the third quarter of the year has taken its toll on both the global and South African travel industries. Along with other occurrences like the Beijing Olympic Games, it has seen growth of foreign arrivals to South Africa slow markedly. Fortunately, South Africa enjoys the benefit of excellent foreign exchange rates for tourists and this has given the destination an enviable level of affordability when compared to other country brands and makes the nation an extremely attractive option for those who still want to travel during difficult times or insist on excellent value for money.

 

Q: What sorts of trends have emerged among Chinese travelers and which ones do you foresee increasing in popularity?

A: A growing number of Chinese travelers are using the internet as their favorite tool to learn about destinations, accommodation, air tickets and itinerary packages. South African Tourism has noted this trend and will invest significantly in this area in 2009.

 

Q: How would you define brand South Africa and what does it offer travelers?

A: South Africa is a very unique brand. It not only offers tourists scenic beauty, local culture, wildlife and adventure, but also luxury travel services and great value. South Africa also enjoys the benefit of being host to the FIFA 2010 World CupTM, an event that attracts hundreds of thousands of visitors and that is set to bring unprecedented publicity to South Africa over the next 18 to 24 months. In the run up to this event, we are working to make FIT visas available later this year and will be offering special event visas for 2010. For more information, just contact the South African Embassy.

 

Q: How is brand South Africa perceived in the China market?

A: People in China think South Africa is very far away and that a tour to the country would cost quite a lot of money. Some people also think that South Africa isn’t the safest of destinations. All of these perceptions are not quite true. South Africa is no further than the US in terms of flight hours, and South Africa enjoys the benefit of excellent foreign exchange rates, in fact, the New York Times named South Africa the second most US$ friendly destination on earth late last year. As for safety, travelers to South Africa  should be careful when deciding where and when they tour certain locations, just as they should when travelling to any foreign country.

 

Q: What countries compete with brand South Africa?

A:  Our competitors could be said to include Australia, Egypt, Turkey, Italy, Kenya and New Zealand because these countries provide similar activities and attractions at comparable costs and distances. But some of these brands are our ‘cooperative competitors’, like Egypt and Kenya, due to tour packages which bring tour groups to two or more destinations in Africa rather than just one.

 

Q: What successes has brand South Africa gained in the China market and what drove them?

A: The biggest single success for the brand’s marketing efforts in China was the signing of the ADS agreement in 2003. And now, even though awareness of South Africa in China is still low, it’s rising steadily during the run up to the upcoming 2010 FIFA World CupTM. For example, Chinese arrivals to South African reached over 47,000, an annual increase of nearly 13% in 2007.

Travel

Since my parents took my sister and me on a long road-trip holiday to Durban at the age of five, I have been hooked on traveling. Sure, there were times where my sister and I were pulling each others hair out while isolated from our parents on the back of the bakkie (pick-up truck) but the freedom from routine daily life and the exposure to everything new, new sights, new food, new culture, new friends etc., made it extremely memorable.  

The first time I flew on an airplane was when I was 17 years old, on a direct flight from Cape Town to London where my friends and I worked arbitrary jobs for a year with the objective to travel the world. Some were more successful in meeting the objective than others but the foundation for a life of travel was established with snowboarding trips to Scotland, visits to European cities and a tour of 100% pure adventure to Pamplona for the running of the bulls in northern Spain.

It was during my travels as a university student that I first started to consider the impact that tourism as an industry has on the development of communities. The positive, developmental role was made crystal clear to me while travelling on a shoestring with the closest of friends to neighbouring Namibia and the Xhosa tribal lands of Transkei on South Africa’s east coast. The rural areas we travelled to had been completely overlooked by other commercial planning and its was inspirational to witness how these economically less fortunate communities benefitted from travellers who could hardly be described as wealthy. Since those days I have always tried to observe and analyse internally the impact that tourism has on the socio-economic development of communities. I am a strong believer that few industries nurture innate entrepreneurism at the community level better than tourism does. It not only gives dignity to disadvantaged individuals in the form of employment, but truly empowers families, clans, villages, towns and cities like no other.  

Having lived in Beijing for over seven years I have had the enviable opportunity of using China as a springboard to travel to a multitude of near and neighbouring countries in addition to domestic China itself and have found the same spirit of entrepreneurism and social improvement throughout.

My career in the communications industry started in 2003 when the Managing Director of Weber Shandwick China, no doubt pitying me, offered me an internship, and some time later we landed our first travel destination client, The Bahamas. The passion of my personal life and my career finally collided and merged. Through my career I have been increasingly exposed to the role that upper end tourism plays on communities when large scale hotel & resort developments are established creating stable employment and nurturing advanced service training for larger numbers of local people’s. If implemented with a sensitivity to the environment and the local community’s social fabric, there can be no denying the beneficial influence these investments have for a country.     

Over the years, by travelling to south-east Asian countries with my adventurous wife during China’s golden week holidays I have also had the opportunity to engage with and observe China’s growing outbound travellers. Watching them transform into a more mature market of travellers has been fascinating, especially when viewed in tandem with the other great consumer changes tearing up the past.

But why do I find China’s outbound travel & tourism so fascinating? Above and beyond the stellar growth that this particular industry is experiencing in a time of decline across the mature markets board, which should be sufficient reason, China’s outbound travel market is one of the few vehicles through which countries can narrow their trade deficits with China. The number of countries which have a trade surplus with China is limited to a handful of oil exporting and hi-tech nations and while the onus lies with trade deficit countries to modernise their economies, the reality is that few have the capacity to do so, especially developing countries lacking economies of scale.

Thankfully, after decades of being closed to the world, Chinese consumers are not only curious of foreign cultures but put their money where their mouth is and travel a considerable amount. The world is now their oyster and they do not seem to discriminate in terms of destination (so long as the destination is not too unsafe) or class of travel (from backpackers to 7 star hotels). In a nutshell, their interest to travel is there and the numbers will continue to experience significant growth so long as China’s economy continues to prosper, the only challenge that exists however is the competitive landscape of destinations and brands battling it out for China’s outbound travel market share, something that will only intensify with time, and this is were my job begins…