China Traveller
July 2009
Q: What offerings does USA Disney have for Chinese travellers?
A: Disney USA Parks and Resorts is new to the China market and accordingly we have different information going out to the travel trade including park maps, recommended attractions, specific programmes in the parks etc. We are also highlighting our Youth Educational Series, which is popular in China so far. We are furthermore looking at how we can offer Chinese meals.
Q: What is the year-on-year growth of Chinese nationals visiting?
A: While we don’t disclose specific attendance figures but I can say that our growth in the China market is acceptable under the current circumstances. We look to tourism from China as a growing business opportunity.
Q: Do you think Disney Paris limits potential Chinese visitors to USA Disney?
A: Absolutely not. It is important to understand that each of our worldwide parks and resort hotels are different and have their own character and offerings. Not all Chinese who visit Paris visit Disneyland Paris. Visits to Disneyland Paris sometimes compete with many of the other popular itineraries set by tour operators.
Q: Do you think Disney Hong Kong has a positive or negative impact of Chinese visitors to USA Disney?
A: It has no impact at all. The USA Disney is the original and therefore is very different from the Hong Kong Disney. Hong Kong Disney is more for short-to-medium haul destination travelers etc. It is important to understand that we successfully operate Disney Parks in many regions of the world. For example, even though Disneyland Paris is closer to the UK, we still see strong attendance from the UK at our Florida parks. Each experience is different.
Q: Profile of the typical Chinese visitor?
A: Our customers come from all over China. Prior to ADS our visitors were mainly older ones of group trips or government delegations. Post – ADS we are attracting more family travel, students and generally white collars.
Q: What is the breakdown of Chinese visitors in terms of group travel vs. FIT travelers?
A: At a very rough guess I would say about 80% ADS and 20% FIT travelers.
Q: Who is your target audience in China?
A: We are targeting the middle class, ages 30-50. We are currently not engaging in B2C promotions but focusing our energies on training and educating travel agents, how to package and sell our product. Media also plays a big role in this.
Q: How is the Disney brand perceived in the Chinese market?
A: As a place for kids. The local market does not know what a theme park actually is whilst the US market naturally understands. Our job is to educate that it is not only for kids, but for adults as well.
Q: What type of strategy/ tactics does USA Disney employ to generate a better awareness on the Mainland?
A: We educate and rely on the media to get the correct messages out. We leverage on FAM trips through cooperation with airlines, executive profiling interviews and exhibition participation.
Q: What is the most creative campaign USA Disney has ever undertaken to brand itself in China?
A: As we have just entered the China market we rely on cooperating with airlines and tour operators. For example we have hosted theme trips with United Airlines and CITS to offer a 12 day USA tour that included Disney USA Parks and Resorts. The group consisted of over 300 people from all over China for Chinese New Year. The trip was a great success that resulted in loyal future customers. We have also teamed up with Continental and Ctrip’s Elite Traveller magazine that featured Disney in a 30 page article.
Q: New media branding?
A: We have a fully translated Chinese website with all of Disney’s international information and our 5 global parks. We have new media plans that are to be implemented but until then we will continue to rely on Sohu and Sina cooperation.
Q: Additional comments?
A: We have great faith in the China market with all the pent-up excitement that is building u here, a Disney destination for all ages.
Nicky Tang is the Asia Pacific Sales Director for Disney USA Parks and Resorts
China Traveller